Planning a stay at the magnificent Palazzo Versace Dubai naturally brings up a few questions. We've compiled the most essential information to ensure your visit is as seamless and enjoyable as the hotel's elegant design. Find everything you need to know, from arrival to departure, right here.

Location and Transportation

Where is Palazzo Versace Dubai located?
The hotel is situated in the Jaddaf Waterfront precinct, along the shores of the historic Dubai Creek. It's less than a 15-minute drive from Dubai International Airport (DXB) and about 8 minutes from Burj Khalifa and Downtown Dubai.

Does the hotel offer airport transfers?
Yes, complimentary airport transfers to and from Dubai International Airport are provided for guests booking suites, subject to a minimum length of stay. The hotel also offers a luxury chauffeur service that can be arranged through the concierge.

Check-in, Check-out, and Policies

What are the check-in and check-out times?
Check-in is from 3:00 PM, and check-out is until 12:00 PM.

What is the cancellation policy?
Cancellation policies vary depending on the rate booked. Please refer to the specific terms and conditions of your selected rate.

Is a deposit required?
Yes, a refundable deposit of AED 500 per room, per night is required upon arrival to cover incidental charges. This can be made via cash or credit card pre-authorization.

What forms of identification are accepted at check-in?
All guests must present a valid passport, UAE National ID, or GCC National ID. UAE Nationals may also use a valid driving license.

Accommodation and Amenities

Are extra beds available?
Yes, extra beds can be requested for an additional charge of AED 500 per night, subject to room capacity.

Is the hotel pet-friendly?
For the comfort and safety of all guests, pets are not permitted at the hotel.

Is smoking allowed?
All guest rooms are smoke-free. Designated smoking areas, including balconies with ashtrays, are available.

Is Wi-Fi provided?
Complimentary high-speed Wi-Fi is available throughout the hotel.

Dining and Reservations

How many restaurants are there?
The hotel features eight distinct restaurants and bars, including Italian, Persian, and international cuisines.

Is there a dress code for the restaurants?
Yes, most restaurants require smart casual or traditional local attire. Some venues like Vanitas and Enigma have a smarter, more elegant dress code.

Are reservations required?
Reservations are highly recommended for dinner and essential on weekends and public holidays. They are not typically required for breakfast or at the poolside venues.

Spa, Gym, and Pool Facilities

What are the spa hours?
The SPA is open from 11:00 AM to 10:00 PM. Appointments are required for all treatments.

Can visitors use the gym and pools?
The gym is exclusively for hotel guests and members. The pools are primarily for guests, but day passes are available for external visitors, subject to a consumable entrance fee.

Are children allowed at all pools?
The East Pool (La Piscina) is an adults-only facility for guests aged 21 and above. The Central Pool welcomes children aged 6 and above, and the West Pool is a family pool open to children of all ages when supervised.

Photos courtesy of Palazzo Versace.