Planning a visit to the iconic Jumeirah Burj Al Arab often comes with a lot of questions. We've compiled the most frequently asked questions to help you understand the hotel's policies, amenities, and unique offerings. This guide ensures you have all the key information needed to prepare for an unforgettable stay or experience at Dubai's most luxurious address.

General Hotel Policies

What are the check-in and check-out times?

Check-in is from 4:00 PM, and check-out is until 12:00 PM.

What is the smoking policy?

Smoking is prohibited in designated non-smoking areas. A deep-cleaning fee will be applied if guests smoke in these areas, ranging from AED 5,500 for a one-bedroom suite to AED 10,000 for a three-bedroom suite.

What is the policy for children?

Children aged 11 years and below receive special rates and benefits. Extra beds are available upon request for an additional charge.

Is the hotel accessible for guests with special needs?

Yes, the hotel offers a number of support services. For specific requirements, it is best to contact the Concierge team prior to your stay.

Are pets allowed?

No, pets are not permitted at Jumeirah Burj Al Arab.

Suite & Accommodation

Do all suites have an ocean view?

Yes, Jumeirah Burj Al Arab has been specifically designed so that every suite looks out over spectacular views of the Arabian Gulf.

How many suites are there?

The hotel features 198 exclusive two-story suites, each with dedicated 24-hour butler service.

Is online check-in available?

Yes, you can use the Online Check-in Service available on the Jumeirah App to save time before you arrive.

Dining & Experiences

How do I make a restaurant reservation?

Reservations are highly recommended and can be made by emailing restaurants@jumeirah.com or calling 800 323232 from within the UAE.

Is there a dress code for the restaurants?

Yes, dress codes vary by venue. They range from casual chic at SAL to smart elegant at Al Muntaha and L'Olivo. It's best to check the specific dress code when making your reservation.

Do you offer half-board or full-board plans?

For information on dining packages, please contact the hotel directly, as offerings may change.

Is there a swimming pool?

Yes, the resort features an expansive terrace with two temperature-controlled swimming pools: a freshwater pool for all guests and a saltwater infinity pool for adults only.

Services & Facilities

What is the parking policy?

Complimentary parking is provided based on your suite size (e.g., one space for a one-bedroom suite). Additional vehicles or non-resident parking after 5:00 PM incur charges. Valet parking at the porte cochere is available for AED 490 per vehicle.

Is there a spa?

Yes, the award-winning Talise Spa offers a wide range of traditional and modern treatments, fitness facilities, and indoor pools.

Do you have a kids' club?

Guests have access to the Kids Club at Jumeirah Beach Hotel for children aged 2 to 12 years.

Is there complimentary waterpark access?

Yes, guests enjoy complimentary access to Wild Wadi Waterpark™ during their stay.

For more information on planning your stay and exploring all amenities, visit our detailed guide to Jumeirah Burj Al Arab.

Photo courtesy of Jumeirah Burj Al Arab.